FAQ
Questions, answered plainly.
Eligibility
Who qualifies for treatment?
Adults 18 and older with a BMI of 30 or higher, or 27 or higher with at least one weight-related condition such as high blood pressure, high cholesterol, sleep apnea, or type 2 diabetes. Your clinician makes the final decision.
Who isn’t a good candidate?
People with a personal or family history of medullary thyroid carcinoma or MEN 2, people who are pregnant, planning pregnancy, or breastfeeding, and people with a history of pancreatitis, type 1 diabetes, or certain eating disorders.
Which states do you serve?
We currently serve 12 states, listed on our Where we operate page. You must be located in one of these states during your evaluation.
Will I need labs?
Sometimes. Your clinician may ask for recent lab results or order a basic panel, depending on your history.
Medication
What is a compounded medication?
A medication prepared by a state-licensed pharmacy for an individual patient under a prescription. Compounded drugs are not FDA-approved, and the FDA does not verify their safety, effectiveness, or quality.
How do I take it?
One small injection under the skin, once a week, usually in the stomach, thigh, or upper arm. You’ll get syringes, alcohol pads, and step-by-step instructions.
What side effects should I expect?
Nausea, diarrhea, constipation, and reduced appetite are most common, usually strongest in the first weeks and after a dose increase. Tell your care team if side effects don’t settle.
How fast will I see results?
Results vary from person to person. Some people notice reduced appetite in the first weeks; weight change usually builds gradually over months as the dose is adjusted. Your provider will track your progress at each check-in.
Can I switch medications?
Yes. Your clinician can switch you between semaglutide and tirzepatide if it makes clinical sense.
Pricing and billing
What does the monthly price include?
Clinician review and follow-ups, medication, supplies, shipping, and messaging with your care team.
When am I charged?
Only after a provider approves your prescription. Then you’re billed monthly, or every 3 months if you choose the discounted plan.
Do you take insurance?
No. Aldwyn is self-pay. You may be able to use an HSA or FSA card; check with your plan administrator.
How do I cancel?
Cancel anytime before your next billing date from your account or by emailing support@aldwynhealth.com. See the Refund & Cancellation Policy.
Shipping
How is medication shipped?
In insulated, temperature-controlled packaging with free shipping. Refrigerate it when it arrives.
What if my package is damaged or late?
Contact support within 48 hours of delivery and we’ll arrange a replacement at no cost.