Legal
Refund & Cancellation Policy
If you’re not prescribed
There’s no charge for the intake or Provider review. If a Provider decides treatment isn’t appropriate, you won’t be billed. If a payment was already authorized, it will be released or refunded in full.
Cancelling your plan
You can cancel at any time before your next billing date from your account or by emailing support@aldwynhealth.com. Cancellation stops future charges. You’ll keep access to your care team through the end of the period you’ve paid for.
Refunds after a prescription is filled
Because prescription medications are prepared for you individually and cannot be resold, we can’t refund a billing period once the pharmacy has begun preparing your order. If you cancel before the pharmacy begins preparing your order, we’ll refund that period in full.
For 3-month plans, if you cancel after the first shipment, we’ll refund the months that haven’t been shipped, minus the difference between the monthly and 3-month price for months already shipped.
Damaged, lost, or late shipments
Contact us within 48 hours of delivery if a package arrives damaged, warm, or incomplete, or if it hasn’t arrived within 5 business days of shipping. We’ll replace it at no cost.
Returns
Federal and state pharmacy rules don’t allow us to accept returns of dispensed medication. Please don’t mail medication back to us.
Contact
billing@aldwynhealth.com · Mount Climb LLC, 10869 N Scottsdale Rd, #103-748, Scottsdale, AZ 85254