Legal
Privacy Policy
This Privacy Policy explains how Mount Climb LLC (“Aldwyn,” “we,” “us”) collects, uses, and shares personal information through aldwynhealth.com and our services. Health information you share with your Providers is also protected by our Notice of Privacy Practices. Residents of Washington, Nevada, and other states with consumer health data laws should also read our Consumer Health Data Policy.
Information we collect
Information you give us
- Contact details: name, email, phone number, and shipping address.
- Health information: intake answers, height and weight, medical history, medications, and messages with your care team.
- Payment information, processed by our payment processor. We don’t store full card numbers.
- Identity information if needed to verify your identity for prescribing.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring URL.
- Cookies and similar technologies needed to run the site and remember your preferences.
How we use information
- To provide the service: route your intake to a Provider, process prescriptions, arrange shipping, and handle billing.
- To communicate with you about your account, orders, and care.
- To keep the Platform secure, prevent fraud, and meet legal obligations.
- To improve the Platform using aggregated or de-identified data.
We do not sell your personal information, and we do not use your health information for advertising.
How we share information
- With independent Providers and licensed pharmacies involved in your care.
- With service providers who help us operate (hosting, payment processing, shipping, customer support), under contracts that restrict their use of your data. Vendors that handle protected health information sign business associate agreements.
- When required by law, or to protect the rights, safety, or property of patients, Aldwyn, or others.
- In connection with a merger, acquisition, or sale of assets, subject to this policy.
Your privacy choices and rights
We do not sell or share personal information for cross-context behavioral advertising, and this site does not use advertising or analytics cookies. If that changes, we will update this policy and honor Global Privacy Control browser signals as an opt-out.
Depending on your state, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To make a request, email privacy@aldwynhealth.com. We will verify your identity and respond within the time required by law. We won’t discriminate against you for exercising your rights. Some records must be retained under medical-records laws.
Data security and retention
We use administrative, technical, and physical safeguards, including encryption in transit, to protect your information. We keep information as long as needed to provide services and as required by law, including state medical-record retention rules.
Children
The Platform is for adults 18 and older. We do not knowingly collect information from children.
Changes
We’ll post updates here and change the date above. If changes are material, we’ll notify you by email.
Contact
Mount Climb LLC, 10869 N Scottsdale Rd, #103-748, Scottsdale, AZ 85254 · privacy@aldwynhealth.com